FAQ

 

Do you allow pets in your rentals? We have a very strict NO PETS policy.  This means no pets anywhere on the property, even if it is just for a couple of minutes.

Do you allow subleasing? We do not allow subleases at all.  It is possible to try to assign your lease to someone, however, depending on the type of apartment and the time of year, this is not always easy to do.  The best advice we can offer is to plan on staying for the entire length of your contract.  

How do I renew my lease if I want to stay in my apartment? If you want to renew your lease, you simply have to contact us at the office before Winter Break to let us know you are going to be staying.  We will then get your new lease ready, and you will just electronically sign and return it by the end of January.  Length of renewals varies by property, and is subject to change  at any time, based on availability for the rental season.

I have a maintenance issue, how do I resolve it? Anytime you have a maintenance issue call the office at 618-549-4713.  If it is during office hours the request will be written up and sent out right away.  If it is after hours you can leave a message and the order will be written up when the office re-opens.

I need a short term lease, do you offer anything less than 12 months? Lease lengths vary by properties and availability, and offerings are subject to change at any time.  If you need a short term contract call our office fore details about what lease terms are available where.  Please keep in mind, the only way to secure the lease term you want is to sign a contract.  Until the lease is signed there is not guarantee that the term offered will still be available when you decide to sign a lease.  

What do I do if I have any emergency maintenance request after office hours? You will still call the office number 618-549-4713.  And listen to all the options very carefully.  Choose the emergency option.  Here you will be instructed to call an emergency phone number, 678-967-3156.   If you have to leave a message, please speak slowly and coherently, and leave your name, phone number, and a brief description of the problem.  If your call is not answered immediately, or returned within 30 minutes of leaving a message, call 618-967-9383.

What happens if I change my mind after I put down a security deposit on a unit? Security deposits are non-refundable if you change your mind before signing a lease.  So we advise that you are absolutely certain before you commit to putting down the security deposit.

When can I look at an apartment? We begin showing apartments for May & August around Winter break, depending on availability.  Because we have a very limited amount of vacant apartments we strongly suggest you call before you want to look at something and make an appointment, so that proper notice can be given, and arrangements can be made with our current tenants.  We show Monday – Friday between 9:00 – 4:30.  If you will be viewing an occupied unit, everyone in your party must have a picture ID, for us to make a copy of before the viewing.

When do you begin signing leases for the next year? We send out letters around Thanksgiving asking our tenants if they plan to renew their contract or not, and ask that they let us know before Winter Break.  We then will start showing and signing leases as we know what is available.

What happens if I renew my lease, but the rent is increasing in the apartments? If you renew your lease in your apartment and the rent is being increased  throughout your complex, your rent will stay the same.  We vow not to raise your rent, for up to 4 years, as long as you continue renewing your lease with us in the same unit, with no additional occupants added.

What if I am expecting a package that I cannot be home to sign for? All packages must be addressed to your apartment whether you know you will be home to sign for it or not.  If it is a UPS or FedEx Package, when ever possible, the driver will bring it here if you are not home and we will sign for it.  If it is delivered by US Postal Service (USPS), it must be delivered to you at your apartment.  If you are not home and it will not fit in your mailbox, they will leave you a note and you can pick it up at the Post Office.  G&R Rentals will not sign for packages that are delivered to our office by US Mail, and we will not sign for packages that are addressed to anyone other than a current tenant.  In such cases the packages will be sent back to the sender as Undeliverable As Addresses.

If you are ever unclear on any of these points, you can call our office during office hours and we will be happy to discuss and explain things further.