Note: These are general rules and commonly asked questions.
They have been developed for the privacy, comfort and safety of all our tenants.
Do you allow pets in your rentals? G & R Rentals is a pet free community. We are happy to refer pet owners to properties that do allow pets.
Do you allow subleasing? Sub-leasing is not allowed. It is possible to try to reassign a lease with the help of the office staff. The safety and privacy of all are tenants is important, therefore whomever would like to assume the lease must go through our application process.
How do I renew my lease if I want to stay in my apartment? Renewing a lease is easy. Contact us at the office. The office staff will prepare a new lease that may be electronically signed and returned by the tenant. Length of renewals varies by property and is subject to change at any time based on availability for the rental season. The best time to notify the office is before Thanksgiving break and sign and resend the lease by February of the next year.
I have a maintenance issue; how do I resolve it? Anytime there a maintenance issue, place a service request on your tenant portal (not this website) or call the office at 618-549-4713. If during office hours the request will be written up and sent out right away. If it is after hours you can leave a message and the order will be written up when the office re-opens.
I need a short-term lease, do you offer anything less than 12 months? Leases are currently available for 6 10 and 12 months depending on the time of year and even longer if needed. Call our office for details about what lease terms are available at each property. Please make sure that you have a signed contract with us to secure your apartment.
What do I do if I have any emergency maintenance request after office hours? Call the emergency phone number: 618-967-3156. If you are prompted to leave a message, leave your name, phone number, and a brief description of the problem. If your call is not answered immediately, or returned within 30 minutes of leaving a message, call 618-967-9383.
What happens if I change my mind after I put down a security deposit on a unit? Security deposits are non-refundable.
When can I look at an apartment? We show apartments whenever we have vacancies! Appointments are recommended. We are available for showings Monday through Friday between 9:30am – 4:30pm. Saturday showings are by appointment ONLY.
When do you begin signing leases for the next year? We send out emails around after the new year asking our tenants if they plan to renew their contract or not and ask that they let us know before SIU’s spring break. We then will start showing and signing leases as we know what will be available.
What happens if I renew my lease, but the rent is increasing in the apartments? Rent will be raised if the market calls for raising the rent.
What if I am expecting a package that I cannot be home to sign for? All packages must be addressed to the tenants’ apartment. UPS or FedEx Packages: the driver will bring it to the office if the tenant is not home and we will sign for it whenever possible. If it is delivered by US Postal Service (USPS), they may bring the package to the office. If the tenant is not home and it will not fit in the tenant’s mailbox, the postal carrier will leave a note, and the package can be picked up at the Post Office.
If you are ever unclear on any of these points, you can call our office during office hours, and we will be happy to discuss and explain things further.